Like many small, independent businesses, my time and travel are carefully planned to ensure I can offer the best possible service to every client. Recently, I’ve had a few situations where appointments have been missed or not paid for, which has a real impact—not just on my business, but also on the horses and owners who are waiting for support.
To protect my time and keep things running smoothly, I now require a £50 deposit to secure all appointments. This helps ensure that your slot is confirmed and allows me to focus on what matters most: helping you and your horse.
How It Works
• A £50 deposit is required at the time of booking.
• Once your appointment is confirmed, I’ll send a secure payment link (via SumUp).
• Your deposit is deducted from the final cost of your consultation.
• The remaining balance can be paid by cash or card on the day of your appointment.
Deposit Terms
• Deposits are non-refundable if you cancel within 48 hours of your appointment.
• If you cancel with more than 48 hours’ notice, your deposit can be transferred to a new date.
• Missed appointments or late cancellations with no communication will result in the deposit being forfeited.
This policy isn’t about being strict—it’s about making sure I can continue offering a reliable, mobile service while keeping my costs fair for everyone.
I appreciate your understanding and continued support. If you have any questions about this policy, feel free to get in touch.
